Copado offers comprehensive support options to ensure you get the most out of your Essentials experience. This article outlines how to access support and tips for getting the fastest, most accurate assistance.

All Essentials support is accessible through the blue chatbot button located in the lower right corner of the Essentials application.

For the fastest response, Copado's AI-based support can answer most questions on demand, 24 hours a day, 7 days a week. This is an excellent resource for immediate assistance on a wide range of topics.

For technical, sales, and billing questions that require human intervention, our team is available 5 days per week, based on the US Central Time zone. Our Service Level Agreement (SLA) ensures a response within 24 hours for human support requests.

To get the best possible support experience:

1. Provide precisely worded questions that include all relevant context.
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2. When asking technical questions, always specify:

- Which Copado product and edition you're using

- Any error messages you've encountered

- Your assigned Essentials team role

- Any other pertinent details about your setup or issue

3. While the AI can only process text at this time, including screenshots or videos in your initial query will assist our human support team if escalation is needed.

Example of a well-formulated question:

"I'm using Copado Essentials Plus and have the Team Owner role (or Team Member, Team Lead). When trying to make incremental changes to a page layout, I'm receiving the error 'Insufficient permissions'. What steps should I take to resolve this?"

By following these guidelines, you'll help us provide you with the most accurate and efficient support possible.

For more information on getting started with Copado Essentials, please refer to our Setup and Integration guide.